Offering personalized SW SKIN signature facials, precision lash and brow enhancements, and gentle waxing, we help you slow down, reset, and feel confident in your own skin.
The SW SKIN Signature Facial is available at 30, 45, 60 or 90 minute intervals.
Facial, Body and Intimate waxing available.
Tinting, Lash Lifts, Brow Lamination and Henna Brows available.
The below policies are in place in order to ensure that SW12 Skin Clinic can act in the best interest of its entire client database at all times and also in the best interest of the therapists providing treatments.
Patch tests are required for specific treatments.
If you will be late for your scheduled appointment, you should email or call the clinic as soon as possible. In some circumstances, if your therapist does not have a client immediately thereafter, the clinic will accommodate your full treatment time, even if you have arrived no more than 5 minutes late. This is always at the therapists discretion and can only be offered if it will not affect the appointment time for other clients.
If you are more than 10 minutes late to your appointment, you will not be seen, and your treatment will not be fulfilled. You will still be charged for the full cost of your appointment.
If you are deemed as a no-show, do not attend for your scheduled appointment; you will be charged 100% of the treatment cost.
SW12 Skin Clinic has a non-negotiable cancellation policy. A cancellation will be deemed as a late cancellation if it is not made within 24 hours of the scheduled appointment time. A late cancellation fee of 50% of the treatment price will be charged for all late cancellations.
Rescheduling of direct bookings must be prior to 24 hours of your scheduled treatment time. Any appointments that are rescheduled within 24 hours of your scheduled treatment time will incur a fee of 50% of the treatment cost.
If you have booked via a third party booking platform, the policies specified by the third party company will apply for late cancellations and no-shows.
Please refer to the website you booked for further information on their polices.
SW12 Skin Clinic always strives to offer the best possible service and treatments to our clients and therefore welcomes feedback from clients. SW12 Skin Clinic does not condone rude or disrespectful behaviour and therefore therapists have the right to refuse service to any client whom is rude or disrespectful to a therapist or member of staff.
This Privacy Policy explains how Opulence Wellbeing Ltd, trading as SW12 Skin Clinic (“we”, “us” or “our”), collects, uses, stores and shares your personal information when you book or receive treatments with us.
We are the data controller responsible for the personal information described in this policy.
Contact email: info@sw12skinclinic.co.uk
Policy last updated: 21st October 2026
When you book a treatment with us, we may collect your name, telephone number, email address, age or date of birth, relevant health information and payment details where necessary.
We also keep records of appointments, treatments provided, products purchased, payments and any relevant treatment advice or aftercare recommendations.
We use this information to manage bookings, communicate with you, identify contraindications to treatment, assess whether a treatment is suitable, maintain client records and meet applicable legal and insurance requirements.
You do not have to provide your personal information. However, if you do not provide information necessary to assess whether a treatment can be carried out safely, we may be unable to proceed with your appointment.
We use your contact details to manage appointments, send booking confirmations and reminders, respond to enquiries and provide relevant treatment information.
Health information: We collect relevant information about your health, medication and medical conditions to identify contraindications and assess whether your chosen treatment can be carried out safely. Health information is special category personal data under UK GDPR. We rely on an appropriate lawful basis and special category condition to process this information, including explicit consent where applicable. We explain this purpose on our consultation form.
Treatment records: We maintain records of treatments and relevant advice to support continuity of service and meet applicable business, legal and insurance requirements.
Lawful basis: We generally rely on the performance of a contract to manage bookings and provide requested services, legal obligation where we must comply with the law, and legitimate interests where appropriate for necessary business administration and record-keeping. Where we rely on legitimate interests, these will be balanced against your rights and interests. Health information requires an additional condition under UK GDPR, as explained above.
We use SalonIQ as our booking and client management system. Client information is stored electronically, with appropriate security measures and access restrictions.
We retain treatment records for seven years after the date of treatment, in accordance with our stated insurance requirements and retention policy, subject to any applicable legal obligations. Other information is kept only for as long as necessary for the purpose for which it was collected or to meet relevant legal requirements.
We use Stripe and Square, where applicable, to process payments.
Card payments are handled by the relevant payment provider. We retain appropriate transaction information for our business and accounting records but do not routinely keep paper receipts for accounting purposes and operate on a digital basis.
You can read more about how these providers handle personal information in their privacy policies:
These providers may process or store information outside the UK or European Economic Area. Where applicable, appropriate safeguards are required for international transfers in accordance with data protection law.
We may send you information about our services, offers and clinic updates where permitted by law. Marketing preferences are separate from treatment bookings, and we will seek consent where required.
You can withdraw your marketing consent or unsubscribe at any time using the link included in our emails or by contacting us at info@sw12skinclinic.co.uk
This will not affect appointment-related communications.
Our website may use cookies and similar technologies to help it function, remember preferences and understand how visitors use it.
Where required, we will ask for your consent before using non-essential cookies. You can manage your preferences through our website's cookie settings, where available.
We do not sell your personal information. We will only share relevant information with the following organisations where necessary:
Service providers may process information on our behalf under contractual arrangements, while other organisations may process information under their own legal responsibilities. We take appropriate steps to protect personal information when sharing it.
Where a provider transfers information internationally, the transfer must be supported by appropriate safeguards where required by law.
We may ask you to present valid identification where necessary for identity verification, age checks or safeguarding. We do not routinely retain copies of identification documents after checking them unless there is an appropriate legal or other justified reason.
Under UK data protection law, you may have the right to:
These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain records to meet legal or insurance requirements.
To exercise your rights or ask questions about your information, contact us at info@sw12skinclinic.co.uk
If you have concerns about how we handle your personal information, please contact us at info@sw12skinclinic.co.uk so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at https://ico.org.uk/.
Company name: Opulence Wellbeing Ltd
Trading name: SW12 Skin Clinic
Contact email: info@sw12skinclinic.co.uk
Last updated: 21st October 2026
